If your goods are being delivered to a port or freight forwarding agent for export, the delivery will be handled in the same manner as a residential delivery. This means delivery will be made to a ground-floor location only, and the items will be supplied in their standard packaging without any additional protective materials.

To allow us to apply zero-rated VAT to your order for export outside the UK, you must ensure that the goods are physically exported within the required time limits and provide us with valid proof of export. This typically includes official shipping or customs documentation showing the goods have left the UK, along with evidence linking the export to your purchase from us. As you will be arranging your own shipping (an indirect export), you are responsible for supplying this evidence promptly. If we do not receive acceptable proof within the required timeframe, we will be required to charge UK VAT or recover it from you in line with HMRC regulations.

If you have ordered items marked as pre-order, we will provide an estimated date for when they are expected to arrive in stock. Once the items are available, we will notify you with a delivery date, which is typically within 7–10 working days after placing your order.

If your order includes both in-stock and pre-order items, all items will be delivered together once everything is available. Should you prefer to receive in-stock items sooner, an additional delivery charge will apply for separate shipments.

If you have ordered items marked as Made to Measure, Custom Made or Bespoke, we will provide an estimated date for when they are expected to arrive in stock. Once the items are available, we will notify you with a delivery date, which is typically within 7–10 working days after placing your order.

If your order includes both in-stock and Made to Measure, Custom Made or Bespoke items, all items will be delivered together once everything is available. Should you prefer to receive in-stock items sooner, an additional delivery charge will apply for separate shipments.

Our trained delivery staff deliver your doors using our own fleet of vehicles to a ground floor room of your choice. Due to the size and weight of doors and components, our drivers are specifically trained to handle them safely and professionally. While they always appreciate assistance on-site, please note that they are unable to carry items upstairs or across uneven or unsafe surfaces, even with help.

If your area is serviced by one of our selected courier partners, your doors will be delivered to the kerbside. The doors will be packaged securely and palletised. The driver will be unable to take the items into your home or wait while you inspect them. It is your responsibility to dispose of the pallet that the doors arrive on, but it is a good idea to keep it safe until your have checked the goods for any damages or faults.