My Account & Our Policies

Todd Doors Returns and Refund Policy outlines where you, the customers, stand in the unlikely event that a product has been delivered faulty or incorrectly. It is imperative to read through this to understand your rights as a customer. Read through our full Refunds and Returns policy.

Todd Doors Terms and Conditions outline important guidelines for customers purchasing doors and ironmongery. Customers are encouraged to read this through in full before purchasing a product. Read our full Terms and Conditions.

Privacy and trust are paramount to us at Todd Doors. This is why our Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. At Todd Doors, we are committed to protecting the confidentiality and security of your personal data while providing you with a seamless and personalised experience. By using our website or engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in our Privacy Policy.

Todd Doors is fully committed to sourcing products from sustainable and well-managed forests, and has implemented a robust and well-managed due diligence system under the European Union Timber Regulations (EUTR), which became law in March 2013. It is now illegal within the EU to source any timber products from factories that are not able to provide the origin of their timber. Secondly, the factory must demonstrate that they have actually purchased this timber, and finally they need to provide full documentary evidence of the movement of this timber from the forest to their factory. Find out more about how Todd Doors ensures the legitimacy of its products through the Responsible Sourcing Policy.

Todd Doors values your privacy and aims to provide clear information about the data we collect, why we collect it, and how it is used. By using our website, you consent to the use of cookies as described in our cookies policy. We encourage you to read this in full to understand how we employ cookies to enhance your browsing experience and provide personalised content and services. If you have any questions or concerns about the use of cookies, please don't hesitate to contact us. View our full Cookies Policy.

Security really does matter at Todd Doors. We maintain the highest levels of security throughout our online store using high-level SSL encrypted technology. To provide you with even more confidence in shopping on todd-doors.co.uk, our checkout process, where payments are handled by SuperPayments, uses industry-leading encryption, AI-driven fraud protection, and FCA-regulated partners to ensure every transaction is secure. Find out more about our Security and Privacy promises to you.

Todd Doors would be happy to provide a fire certification for your door to provide authentication to building regulations. Simply email your order number to [email protected] with your sales order number, and the team will provide your certificate.