Todd Doors Returns and Refund Policy outlines where you, the customers, stand in the unlikely event that a product has been delivered faulty or incorrectly. It is imperative to read through this to understand your rights as a customer.

Read through our full Refunds and Returns policy.

Todd Doors Terms and Conditions outline important guidelines for customers purchasing doors and ironmongery. Customers are encouraged to read this through in full before purchasing a product.

Read our full Terms and Conditions.

Privacy and trust are paramount to us at Todd Doors. This is why our Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. At Todd Doors, we are committed to protecting the confidentiality and security of your personal data while providing you with a seamless and personalised experience. By using our website or engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in our Privacy Policy.

Todd Doors is fully committed to sourcing products from sustainable, responsibly managed forests and operates a robust due diligence system in line with timber legality requirements.

Following the UK’s departure from the European Union, the relevant framework is now the UK Timber Regulations (UKTR), which replaced the previous EU Timber Regulations (EUTR) in Great Britain. Under UKTR, it is illegal to place illegally harvested timber or timber products on the UK market.

As part of these requirements, suppliers must be able to clearly demonstrate the origin of all timber used, confirm that the material has been legitimately purchased, and provide full documentary evidence tracing the timber’s journey from forest source through to the manufacturing facility.

Through its Responsible Sourcing Policy, Todd Doors ensures full compliance with UKTR and maintains strict controls to verify the legality and sustainability of all timber products supplied.

Todd Doors values your privacy and aims to provide clear information about the data we collect, why we collect it, and how it is used. By using our website, you consent to the use of cookies as described in our cookies policy. We encourage you to read this in full to understand how we employ cookies to enhance your browsing experience and provide personalised content and services. If you have any questions or concerns about the use of cookies, please don't hesitate to contact us.

View our full Cookies Policy.

Security really does matter at Todd Doors. We maintain the highest levels of security throughout our online store using high-level SSL encrypted technology. To provide you with even more confidence in shopping on todd-doors.co.uk, our checkout process, where payments are handled by SuperPayments, uses industry-leading encryption, AI-driven fraud protection, and FCA-regulated partners to ensure every transaction is secure.

Find out more about our Security and Privacy policy.

We are happy to provide a certificate for your fire door to support compliance with building regulations. Please contact your Door Expert with your order number, and they will arrange for the certificate to be issued.

Please note; we are unable to advise on the specific contents of this document. For technical guidance, we recommend contacting your local building control office or the issuing authority.