When ordering from Todd Doors, the process is very simple.

1. When purchasing online, you the customer, will browse the stock online to find the perfect door or door furniture for your project. Simply add the products to your basket and checkout using our secure payment partner.

2. Once checked out, our web sales team will pick up your order, check through it and contact you if there are any discrepancies with stock or products purchased. They may contact you via email or telephone that you provided at checkout.

3. Delivery will typically be 7 to 10 working days after placing an order. On the day of delivery you will be sent an e-mail and text message notifying you of a 2-hour time window for your delivery. You will also be supplied a tracking link to keep you up to date with the status of your delivery and location of our delivery vehicle.

Upon placing your order, whether in-store, online, or via telephone, you can make amendments up until 2 working days prior to your delivery date. However, once this period has elapsed, any further modifications or cancellations will no longer be possible, without cancelling and re-booking your delivery.

You should not book a tradesman until you have received and fully checked your goods. We cannot be held responsible for the failure to supply within an estimated lead time.

Please see our Terms and Conditions for further information.

When browsing our website, you may encounter products that are currently unavailable for purchase. Here's what each status means:

Out of stock

If a product is labelled as "Out of Stock", it means we have temporarily run out of stock. Please notify us, and we'll be able to update you on the status of its availability.

Pre-order

When a product is marked as "Pre-order," it indicates that we don't currently have stock, but new supplies are on their way. Look out for their estimated in-stock date displayed below the requested size. This date represents when the product will be back in our warehouse, ready for distribution.

If you ever have doubts about a product's status, feel free to reach out to our knowledgeable Door Experts. They'll guide you through all the details.

When a product is marked as EOL, it means "End of Line". This indicates that the stock is being discontinued and will no longer be restocked. Once the current stock is sold out, the product will no longer be available for purchase.

If you have noticed that you can make amendments up until 2 working days prior to your delivery date. However, once this period has elapsed, any further modifications or cancellations will no longer be possible, without cancelling and re-booking your delivery.

When you make a payment with us, either in one of our showrooms or on our website, todd-doors.co.uk, the payment will be taken immediately.

If you have a coupon code to use, these can be entered into the discount code box within the basket or checkout page.

Ordering a custom-made, made-to-measure or bespoke item on our website is simple. Once you’ve selected your preferred product, enter your custom measurements and add the item to your basket. After checkout, one of our Door Experts will contact you shortly to progress your order.

We will then liaise with our factory and provide you with final details for approval before production begins.

Once a bespoke order has been placed with full payment being made, made-to-measure, custom-made or bespoke items which are identified as (BESPOKE) (MADE-TO-MEASURE) (CUSTOM-MADE) on both the product pages and receipt are non-cancellable and non-refundable. Once an order has been confirmed and final factory sign-off has taken place, you order cannot be amended unless by mutual agreement.