Buying Online

When ordering from Todd Doors, the process is very simple.
1. When purchasing online, you the customer, will browse the stock online to find the perfect door for your project. Simply add the correct door size to your basket and checkout using our secure payment partner.
2. Once checked out, our web sales team will pick up your order and will check through it and contact you if there are any discrepancies with stock or products purchased. They may contact you via email or telephone that you provided at checkout.
3. When our web sales team is happy, the order will reach our warehouse, which will then be carefully packed onto a pallet ready to be picked up by one of our own vans for delivery.
4. On the day of your delivery, our driver will collect your order and deliver it for you to enjoy. Our drivers will always contact you when they are en route to you to let you know they are on the way.

Upon placing your order, whether in-store, online, or via telephone, you are granted a 48-hour window during which you may make amendments. However, once this period has elapsed, production of your order will commence, and any further modifications or cancellations will no longer be possible.

Upon placing your order, whether in-store, online, or via telephone, you are granted a 48-hour window during which you may make amendments. However, once this period has elapsed, production of your order will commence, and any further modifications or cancellations will no longer be possible.

Kindly allow the maximum specified number of working days for your delivery to be completed before reaching out to us. In the unlikely event that your items have not been delivered within the designated timeframe, our Dedicated Door Experts will be available to provide you with an update on the delivery status.

You should NOT arrange or schedule a carpenter before you have received your products. We cannot guarantee delays on the day of delivery.
We only advise booking a carpenter once your goods have been delivered, checked and ready to hang.

When browsing our website, you may encounter products that are currently unavailable for purchase. Here's what each status means:
1. Out of Stock
If a product is labelled as "Out of Stock" it means we have temporarily run out of inventory. Please notify us and we'll keep you informed about its availability. We'll let you know when the product becomes purchasable again.
2. Pre-Order
When a product is marked as "Pre-order," it indicates that we don't currently have stock, but new supplies are on their way. Look out for their estimated in stock date displayed below the requested size. This data represents when the product will be back in our warehouse, ready for distribution.
If you ever have doubts about a product's status, feel free to reach out to our knowledgeable Door Experts. They'll guide you through all the details.

When a product is marked as EOL, it means "End of Line". This indicates that the stock is being discontinued and will no longer be restocked. Once the current stock is sold out, the product will no longer be available for purchase.

If you have noticed that you have missed something from your order, you can reply to your order acknowledgement email with the items and quantities you have missed, which will get picked up by our web sales team.

If you have placed an order online, payment will be taken from your bank within 24 hours. When shopping in-store and completing a transaction, your payment will be taken immediately.