Please note that the following Conditions of Sale should be read in conjunction with the “Installation, Finishing, Care & Maintenance Instructions” which can be found on our here.

CHECK YOUR GOODS

From the point of delivery by us or collection from us, you have 3 working days to check your goods.

Within 3 Days You Must:

Detail any damage you observe to the packaging of the goods or to the goods themselves on the delivery/collection note.

Check that the goods delivered match your order exactly including the size ordered.

Remove all packaging and check every delivered/collected item for damage and/or manufacturing faults. Do not assume that a perfectly wrapped door is in perfect condition.

It is important that you thoroughly check your doors for any of the following potential faults, prior to commencing any alterations AND BEFORE BOOKING A TRADESMAN:

• Visible damage i.e. scratches, dents or chips.
• Warping or bowing beyond a 6mm tolerance.
• Scratches on glass (if supplied).
• Wrong door model or size supplied.
• Two odd doors supplied where the order specified a
• matching pair.

The above are examples of potential faults/errors but this list is not exhaustive.

Please note that our Doors should not have any visible defects or damage when viewed in natural daylight from a distance of 2 metres or above. In rooms where there is no daylight scratches should be viewed in artificial light from a fixed wall or ceiling outlet NOT from portable equipment such as a torch. (As per N.H.B.C. guidelines).

By fitting, finishing or making any alterations, Doors will be deemed to have been accepted as supplied.

No claims – either relating to damage or faulty manufacture - will be entertained on any product that has been altered in ANY way.

It is up to YOU, the customer, to check the goods NOT the person fitting the products.

DELIVERIES

Deliveries that are made on our own vehicles will be made to a ground floor location only. We are unable to carry items up or down stairs. If you require the doors to be moved elsewhere in the building Labour will need to be provided by you.

Deliveries made by a third party courier will be on a kerbside only basis and labour will need to be provided by you to bring the goods onto your property.

We are unable to make changes to or cancel a delivery with less than two working days’ notice; A failed delivery charge will still apply and a new delivery charge will be made for redelivery.

If you have been informed of the delivery date but on arrival delivery is not possible e.g. there is no-one on-site to receive it, the delivery charge will still be invoiced and a new charge made for redelivery.

STORAGE & INSTALLATION

You Must:

• Ensure prior to fitting that all doors are stored in a cool, dry atmosphere and kept flat.
• Ensure doors are not hung in damp or newly plastered rooms and exercise caution when fitting on newly screeded floors or when the doors will be exposed to extremes of heat or humidity, i.e. conservatories, close to radiators, inside double-glazed porches etc.
• Where Doors are fitted on kitchens and bathrooms these areas should be well-ventilated to prevent prolonged periods of exposure to moisture.
• Please refer to installation, finishing, care and maintenance section on our website for information on fitting standards and maintenance of doors and ironmongery.

WE WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGE CAUSED, FOR EXAMPLE SPLITTING, CRACKING ETC., IF DOORS HAVE BEEN HUNG AND NOT PROPERLY PROTECTED FROM MOISTURE PENETRATION.

CONDITIONS OF SALE

We have tried to provide a lot of information as clearly as possible, but if you have any questions regarding our Conditions of Sale please call one of our Door Experts.

• Our Sales Contract is with the named person or Company on the sales Order Acknowledgment.
• Our guarantee may be transferred to the first owner of a new build or refurbished property up to 6 months after supply if purchased by a trade account holder. Proof of purchase will be requested to confirm ownership and rightful transfer of title where delivery addresses differ.
• All items must be paid for in full prior to delivery or collection unless account facilities are in place. (By opening an Account with us you have agreed to be bound by our payment terms). The title of goods remains with Todd Doors Ltd. until full payment has been made.
• We shall not be held responsible for any incidental work or expenses arising due to any defect in our product or failure to deliver within an estimated time frame. Lead times are estimates and not a firm date of arrival as various factors affect the supply of goods.
• In the event Human error, mistakes, or goods proving to be defective and leading subsequently to a need for replacement or correction, our liability shall not exceed the value of the initial order.
• Orders are non-cancellable and non-refundable once an order has been
• confirmed and it cannot be amended unless by mutual agreement.
• Returns for incorrectly ordered or unwanted product in a customer’s possession for over 14 days will be subject to a 15% handling charge.
• We are unable to accept returns after 56 days under any circumstances.
• A collection charge will be applied if we are requested to arrange the transportation element of any return.
• All returns and refunds are entirely at the discretion of the Duty Manager.
• Goods must be returned in perfect condition, with complete original packaging and proof of purchase.
• We will store items for up to 4 weeks after they become available for delivery. Beyond this we reserve the right to charge a storage fee of £25 a week or part thereof for each pallet of up to 15 doors stored. If you are concerned by this aspect due to a large project requiring a longer timescale, please discuss a phased call off plan at the point of ordering.

WE CANNOT BE HELD RESPONSIBLE FOR THE FAILURE TO SUPPLY WITHIN AN ESTIMATED LEADTIME AND YOU SHOULD NOT BOOK A TRADESMAN UNTIL YOU HAVE RECEIVED AND FULLY CHECKED YOUR GOODS.

• We will keep you up to date with any changes in the progress of your order. If your order is particularly time critical, please notify us in writing of your timeframe, and we will confirm whether we accept your order on this basis.
• Whilst we will make every effort to accommodate your preferred delivery date, this is not always feasible. We will however do our utmost to deliver as close to your desired date as possible.
• Made-to-order/tailor-made/bespoke items are non-cancellable and non-refundable once an order has been confirmed and therefore cannot be amended unless by mutual agreement.
• In the case of made-to-order/tailor-made/bespoke items a deposit of at least 50% of the total value including VAT is required at the time of ordering. Should any items no longer be required, the deposit will be retained and the balance owing invoiced for settlement within 28 days of date of invoice.
• We cannot guarantee continuity in products (i.e. timber colour, grain, panel sizes etc. may vary). To avoid mismatching products please order all goods for a project in one go.
• Timber is a natural product, and it is impossible to guarantee timber colour or grain patterns across a range of doors – please ensure all doors to be fitted in close proximity are checked for acceptable variation prior to alteration and fitting.
• Due to circumstances beyond our control prices may be altered up or down.
• Prices of individual products do not include delivery charges (where applicable).
• We accept orders from all over the world but ask that you arrange your courier/shipping for destinations outside of mainland UK. On signing for the product(s) at the point of collection or delivery, your agent is confirming as your representative that the goods have been provided satisfactorily. N.B. Our guarantee is not valid for products once they are outside of mainland UK.
• Due to the processing of images and the natural qualities of timber, photographs in our catalogue and online are for guidance and may not be an exact representation of the supplied product.
• Todd Doors Ltd. reserves the right to alter our manufacturing suppliers, construction methods and price without notice.
• Internal doors bought after 14th July 2020 benefit from a Lifetime Guarantee, (12 months on finishing), as long as the “Installation, Finishing, Care & Maintenance Instructions” have been followed and the finish maintained.
• External doors are offered with a five year guarantee (12 months on finishing) so long as the “Installation, Finishing, Care & Maintenance Instructions” have been followed and the finish maintained.
• Door furniture that is supplied by Todd Doors is covered by specific terms and conditions and guarantee periods – Full details are available on our Website

If you are unhappy in any way with a product of ours, or believe a product to be defective or faulty, then please contact our Customer Services Department:

Email: [email protected]

Telephone: 0808 164 0072

In writing: Customer Services, Todd Doors Ltd, 28 Soothouse Spring, St Albans AL3 6PF

Please note that if there is a requirement for one of our staff to be called out to your premises to review an issue, we reserve the right to make the following charges in advance of the call out at the following levels.

A call out charge of £75.00

30p per mile for travelling expenses from your closest Todd Doors Branch

£75.00 per hour after the first hour.

We will fully reimburse all call out charges if there is found to be a manufacturing issue.

In the event that you are not satisfied with the outcome of any complaint, under the Alternative Dispute Resolution (“ADR”) you have the right to raise your concerns with an ADR body, who are approved and regulated by the Trading Standards Institute - we would therefore refer you to the Small Claims Mediation Service.

ORDERS MADE VIA OUR WEBSITE OR TELEPHONE

Please refer to our complete Website Returns Policy which can be found here.