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Door Furniture - Conditions of Sale

1. Our Contract

1.1 These Terms and Conditions govern the supply of ironmongery and metal goods (door furniture) sold by Todd Doors Limited (No. 1945019) of Viking House, Unit 6 Northolt Trading Estate, Belvue Road, Northolt, UB5 5QS (we and us) to the customer (you). Our VAT number is 863 2028 18.

1.2 All orders and purchases for door furniture placed by you from us (whether in-store, by telephone, via our website or by any such other means that we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by either (where applicable): (i) delivery of the goods to you; or (ii) receipt of the goods by you from a store or collection centre, at which point a legally binding contract is constituted between you and us.

1.3 Terms and conditions that govern the supply of doors, door frames and liners and door mouldings (timber products) can be found either on our website, on the reverse of our order paperwork or in the back of our door brochures.

2. Placing an Order

2.1 Orders placed by telephone will be confirmed to you both verbally during the call and by way of an email order acknowledgement.

2.2 Orders placed on our website can be made by following any onscreen instructions and adding items that you wish to purchase to your basket. You will have the opportunity to check and correct any input errors in your order until the point at which you place your order by confirming the purchase during the checkout process.

2.3 All orders placed by you and purchase of goods by you from us, are subject to acceptance by us (see clause 1.2). We may choose, without reason, not to accept an order or purchase and will not be liable to you or anyone else in these circumstances.

3. Prices & Payment

3.1 The price payable for the goods you order, or purchase, is displayed in-store and also on our website at the time you submit your order. Prices shown within both our printed and digital downloadable (PDF) brochures may from time to time not match those in-store or on our website due to sale periods, promotions and raw material market fluctuations. Prices shown do not include the cost of delivery. All prices include VAT at the current rate unless otherwise stated.

3.2 Prices shown within both our printed and digital downloadable (PDF) brochures are correct at time of going to press and we reserve the right to update these prices at any time, without prior notification. We also reserve the right to change the prices of our “Essentials” or commodity products at any time due to market conditions but will confirm the prevailing price with you before accepting your order or purchase. We are not obliged to accept your order or purchase and therefore may decline it or limit the order quantity.

3.3 From time-to-time we may promote special offers with goods at a promotional price. Where applicable you must quote the applicable promotional code, otherwise you may be charged the full price of the goods.

3.4 Occasionally errors occur with goods being incorrectly described or priced. In these circumstances we will not be obliged to supply the goods in accordance with the incorrect description or at an incorrect price. We reserve the right to correct any errors where applicable. We will, at our discretion, either cancel such orders and refund the full price paid or use reasonable endeavours to contact you to discuss any such discrepancies where you will be given the option to continue with your order at the correct price, or to the correct specification, or cancel the order, refunding the price paid.

3.5 We must receive the full payment for the order or purchase plus any charges for delivery before your order can be processed unless you have a Credit Account with us or we have agreed otherwise in writing.

3.6 Payments can be made by most major credit or debit cards in-store, by telephone or via our website. Cash payments can be made in-store only – we do not accept cheques.

3.7 By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it.

3.8 All payments made by a credit or debit card are subject to validation checks and authorisation by the card issuer. If the issuer of the card declines the payment we will not accept any order or purchase, will not be obliged to inform you of the reason for the refusal and will not be liable for any non-delivery of an item as a result. We will not be held responsible for the bank or card issuer charging the holder of the card as a result of any payment processing.

3.9 We advise that you do not communicate your payment card details or passwords to anyone, including us, by email. We cannot be held responsible for any losses you may incur in sharing information with us by internet link or email.

3.10 If you are a trade customer using a trade card for payment, you are responsible for all orders placed by you and those placed by any employees to whom you have made a trade payment card available.

4. Delivery & Title

4.1 Aside from collections in person from one of our stores or collection centres and except in exceptional circumstances and those outlined on clause 10 it is our aim to deliver goods in accordance with your order and usually within the stated delivery time. We reserve the right to deliver an order in instalments by separate delivery methods.

4.2 Prior to placing your order please refer to our delivery options which are available to you via our website and can be confirmed to you either in-store or via the telephone by one of our Door Experts to ensure that we can deliver to your address. A valid signature will be required as proof of delivery/proof of collection. In the unlikely event that you have not received good ordered on the anticipated date, please notify us immediately. Do not book a Carpenter or Installer, schedule or commence work until all items on your order have been received, you have checked all goods for their suitability and that they are not defective nor have any missing parts/fixings.

4.3 Full details of our delivery service can be found online at

5. Availability

5.1 All goods sold on our website, over the telephone or in-store are subject to availability. Whist we try to hold sufficient stock to supply or deliver all orders and purchases, popular items can unavoidably become unavailable for periods of time. If we have insufficient stock to fulfil your order or purchase, we will contact you to discuss options and gain instruction on how you wish to proceed, providing you with either a full or partial refund where applicable and if required.

6. Guarantees

6.1 All Todd Doors’ own-brand products which include Essentials, Todd Doors, Stahlwerk and Charles Todd ranges benefit from an inclusive mechanical guarantee.

6.2 Todd Doors will guarantee Essentials branded products, in line with their anticipated use, against design and mechanical defects for a period of 5 years from date of purchase subject to valid proof of purchase. As a result of unknown factors such as, but not limited to, location of product installation or anticipated levels of use, the aesthetic finish of Essentials products is guaranteed for a period of 1 year from date of purchase subject to valid proof of purchase.

6.3 Todd Doors will guarantee Todd Doors, Stahlwerk & Charles Todd branded products, in line with their anticipated use, against design and mechanical defects for a period of 10 years from date of purchase subject to valid proof of purchase. As a result of unknown factors such as, but not limited to, location of product installation or anticipated levels of use, the aesthetic finish of Todd Doors, Stahlwerk and Charles Todd products is guaranteed for a period of 1 year from date of purchase subject to valid proof of purchase.

7. Cancellations, Returns & Refunds

7.1 Full details of both our in-store and online cancellation, returns and refunds policies can be found on our website within our Conditions of Sale ( and within our Returns Policy ( This information can also be found within our brochures and on the reverse of your printed in-store receipt.

8. Liability

8.1 If you purchase goods from us as a Consumer (which means any person who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:

8.1.1 Loss which is not foreseeable.

8.1.2 Loss that arises where we are not at fault or in breach of our Terms & Conditions, and

8.1.3 Business loss, which includes, but is not limited to, loss of profit, loss of business, contracts, goodwill, business opportunity and business interruptions.

8.2 If you are a Trade Customer, we shall have no liability to compensate you, whether in contract, tort (including negligence) breach of statutory duty or otherwise. Our maximum liability will be any refund we make under our Terms & Conditions or otherwise at our discretion.

8.3 Without prejudice to clause 8.2, if you are a Trade customer, we shall not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for (iii) any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

8.4 Trade customers acknowledge and agree that these Terms & Conditions constitute the entire and only agreement between us.

8.5 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a Consumer, nor is it intended to exclude or limit our liability to you for fraud or fraudulent misrepresentation or for any other liability which cannot be limited or excluded as a matter of applicable law.

8.6 Our goods are intended for use within the United Kingdom only and we cannot confirm that the goods comply with any other regulation, laws or standard outside of the UK.

8.7 If you are a Trade customer and subject to clause 8.5, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a Trade customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.

9. Termination

9.1 We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are (i) in breach of an obligation hereunder, (ii) you become unable to pay your debts when they fall due, (iii) proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency, or (iv) an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon termination, any payments you owe to us (even if they are not yet due for payment) will be immediately due and payable and we shall be under no further obligation to supply goods to you.

10. Events Beyond Our Control

10.1. We accept no liability whatsoever to you for failure or delay in supply or delivery, or for any damage/defects to goods supplied hereunder or for any other liability, that is caused by a circumstance or event beyond our reasonable control. Such events include, but are not limited to: accidents, extreme weather conditions, fire, explosions, floods, storms, earthquakes, natural disasters, telecommunications failures, failure of transport networks, mechanical failures, acts of God, terrorist attacks, war, civil commotion, riots, strikes, lockout and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports.

11. General Terms & Conditions

11.1 These supplementary terms and conditions are intended to be read in conjunction with, and form part of, our standard Terms and Conditions of Sale which can be found within our brochures, on our website and on the reverse of any printed invoices/receipts.

11.2 Full details of how to get assistance if you are having a problem with any of your door furniture can also be found within our standard Terms and Conditions of Sale. Our Customer Service Team can be contacted by email (, by telephone (0808 164 0072) or by writing to Customer Services, Todd Doors Ltd, 28 Soothouse Spring, St Albans AL3 6PF.

12. Privacy Policy

12.1 When you provide us with personal information (whether purchasing from us or registering with us or otherwise), by doing so you agree to our Privacy Policy which can be found on our website:

13. Alternative Dispute Resolution

13.1 In the event that you are not satisfied with the outcome of a complaint, under the Alternative Dispute Resolution (ADR) you have the right to raise your concerns with an appropriate body who will consider the facts of a dispute and seek to resolve it, without the need of court intervention. Disputes may be submitted via a Small Claims Mediation Service or online at the Online Dispute Resolution (ODR) platform: