Delivery Information | Nationwide Delivery

Our Delivery Service

Delivery Information for purchases made online via our website or our telephone Customer Contact Centre team.

Due to the overwhelming success of our current sale promotion, our warehouse teams are extremely busy and operating at full capacity to process the high volume of orders.

As a result, any orders placed after Monday 8th December 2025 will not be delivered until January 2026. We will contact you as soon as we are able to confirm the earliest possible delivery date.

Please rest assured that we are working diligently to clear the backlog as quickly as possible, and our teams are committed to delivering your order promptly and ensuring an excellent customer experience.

We offer a delivery service with nationwide coverage and usually deliver using our own vehicles and staff - beyond our fleet’s range we use the Palletways network to make kerbside palletised deliveries.

WHAT HAPPENS ONCE I PLACE MY ORDER?

Once your order has been placed, you will be sent an order confirmation email. Your order will then be checked by one of our Door Experts, who will usually contact you within 3 working days of placing your order to arrange delivery with you.

Our Door Experts will notify you of whether your delivery will be completed via our own vehicles (ground floor only) or via the Palletways network to make a kerbside palletised delivery.

Deliveries made using our own vehicles are to the ground floor only. Courier deliveries are kerbside only. Doors and frames are large, bulky items that require careful handling. Our drivers are fully trained to deliver them safely and professionally. While assistance on site is always appreciated, our drivers are unable to carry items up or down stairs or across unsafe surfaces, even with help. Upon delivery, you will be asked to check the goods and sign the Delivery Note to confirm that the correct number of items has been received.

We strongly recommend that you do not book a carpenter or trade person(s) until your order has been delivered and checked by you. Please do not commence work or any installation until after you have received your order and checked all goods for any defects or missing parts. We allow 3 working days for the detailed checking of goods and expect any concerns to be communicated to us within that period and critically before items are adjusted or installed.

DELIVERY OF OUT OF STOCK OR BESPOKE ITEMS?

If your order contains items that are out of stock, on extended lead times, or made to order, our Door Experts will confirm the estimated availability date.

By default, all items will be dispatched together in a single delivery. If part of your order is in stock, and you would prefer these items to be delivered sooner, this can be arranged for an additional delivery charge.

STANDARD DELIVERIES

The total typical lead-time from placement of order to delivery of goods on our standard service is 7 to 10 working days for all deliveries, however, many orders are satisfied quicker than this.

WEEKEND DELIVERIES

We offer a weekend delivery service to selected postcodes within our delivery area. If your address is eligible, this option will appear at checkout. Please note that choosing a Saturday or Sunday delivery means your order will be scheduled for the next available weekend slot, which may not be the immediate upcoming Saturday or Sunday.

Typically, our courier deliveries do not take place on the weekend.

NATIONWIDE DELIVERY

We operate a mainland UK delivery service.

WILL YOU DELIVER OUTSIDE OF MAINLAND UK?

Orders for customers outside of mainland UK can be catered for, however it is the responsibility of the customer to organise the transportation of their chosen goods from our Distribution Centre to the designated delivery address/country.

In addition to this we also, as a rule, do not deliver to the following postcodes: BT, GY, HS, IM, JE, ZE & PO30 - PO41.

WORKING DAYS

Working days with regard to deliveries are defined as Monday to Friday, with the exception of Bank or public holidays and the Christmas period.

DELIVERY CHARGES

Our delivery charges are detailed below based on geographic area.

Door Deliveries - including door furniture

MAINLAND UK	STANDARD (INC VAT)	PRIORITY (INC VAT)
ZONE 1: AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DN, DT, DY, E, EC, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LE, LN, LS, LU, M, ME, MK, N, NG, NN, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO	£75.00	£129.00
ZONE 2: NE, NP, NR	£100.00	£155.00
ZONE 3: CA, DL, LA, LL, SY	£105.00	£159.00
ZONE 4: DG, EH, G, KY, LD, ML, PL, SA, TQ, TR	£125.00	£179.00
ZONE 5: AB, DD, FK, IV, KA, KW, PA, PH, TD	£190.00	N/A

Door Furniture Only Deliveries

MAINLAND UK	STANDARD (INC VAT)	PRIORITY (INC VAT)
ZONE 1: AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DN, DT, DY, E, EC, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LE, LN, LS, LU, M, ME, MK, N, NG, NN, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO	£10.00	£12.00
ZONE 2: NE, NP, NR	£10.00	£12.00
ZONE 3: CA, DL, LA, LL, SY	£10.00	£12.00
ZONE 4: DG, EH, G, KY, LD, ML, PL, SA, TQ, TR	£10.00	£12.00
ZONE 5: AB, DD, FK, IV, KA, KW, PA, PH, TD	£10.00	N/A

Door Deliveries - including Door Furniture

MAINLAND UK	STANDARD (INC VAT)
ZONE 1: AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DN, DT, DY, E, EC, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LE, LN, LS, LU, M, ME, MK, N, NG, NN, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO	£75.00
ZONE 2: NE, NP, NR	£100.00
ZONE 3: CA, DL, LA, LL, SY	£105.00
ZONE 4: DG, EH, G, KY, LD, ML, PL, SA, TQ, TR	£125.00
ZONE 5: AB, DD, FK, IV, KA, KW, PA, PH, TD	£190.00

Door Furniture Only Deliveries

MAINLAND UK	STANDARD (INC VAT)
ZONE 1: AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DN, DT, DY, E, EC, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LE, LN, LS, LU, M, ME, MK, N, NG, NN, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO	£10.00
ZONE 2: NE, NP, NR	£10.00
ZONE 3: CA, DL, LA, LL, SY	£10.00
ZONE 4: DG, EH, G, KY, LD, ML, PL, SA, TQ, TR	£10.00
ZONE 5: AB, DD, FK, IV, KA, KW, PA, PH, TD	£10.00

Door Deliveries - including Door Furniture

MAINLAND UK	STANDARD (INC VAT)
ZONE 1: AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DN, DT, DY, E, EC, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LE, LN, LS, LU, M, ME, MK, N, NG, NN, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO	£75.00 £45.00
ZONE 2: NE, NP, NR	£100.00 £60.00
ZONE 3: CA, DL, LA, LL, SY	£105.00 £63.00
ZONE 4: DG, EH, G, KY, LD, ML, PL, SA, TQ, TR	£125.00 £75.00
ZONE 5: AB, DD, FK, IV, KA, KW, PA, PH, TD	£190.00 £114.00

Door Furniture Only Deliveries

MAINLAND UK	STANDARD (INC VAT)
ZONE 1: AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DN, DT, DY, E, EC, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LE, LN, LS, LU, M, ME, MK, N, NG, NN, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO	£10.00 £6.00
ZONE 2: NE, NP, NR	£10.00 £6.00
ZONE 3: CA, DL, LA, LL, SY	£10.00 £6.00
ZONE 4: DG, EH, G, KY, LD, ML, PL, SA, TQ, TR	£10.00 £6.00
ZONE 5: AB, DD, FK, IV, KA, KW, PA, PH, TD	£10.00 £6.00

Door Deliveries - including Door Furniture

MAINLAND UK	STANDARD (INC VAT)
ZONE 1: AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DN, DT, DY, E, EC, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LE, LN, LS, LU, M, ME, MK, N, NG, NN, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO	£75.00 £37.50
ZONE 2: NE, NP, NR	£100.00 £50.00
ZONE 3: CA, DL, LA, LL, SY	£105.00 £52.50
ZONE 4: DG, EH, G, KY, LD, ML, PL, SA, TQ, TR	£125.00 £62.50
ZONE 5: AB, DD, FK, IV, KA, KW, PA, PH, TD	£190.00 £95.00

Door Furniture Only Deliveries

MAINLAND UK	STANDARD (INC VAT)
ZONE 1: AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DN, DT, DY, E, EC, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LE, LN, LS, LU, M, ME, MK, N, NG, NN, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, TA, TF, TN, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO	£10.00 £5.00
ZONE 2: NE, NP, NR	£10.00 £5.00
ZONE 3: CA, DL, LA, LL, SY	£10.00 £5.00
ZONE 4: DG, EH, G, KY, LD, ML, PL, SA, TQ, TR	£10.00 £5.00
ZONE 5: AB, DD, FK, IV, KA, KW, PA, PH, TD	£10.00 £5.00

My Basket

Our Delivery Service

WHAT HAPPENS ONCE I PLACE MY ORDER?

DELIVERY OF OUT OF STOCK OR BESPOKE ITEMS?

STANDARD DELIVERIES

WEEKEND DELIVERIES

NATIONWIDE DELIVERY

WILL YOU DELIVER OUTSIDE OF MAINLAND UK?

WORKING DAYS

DELIVERY CHARGES

Door Deliveries - including door furniture

Door Furniture Only Deliveries

Door Deliveries - including Door Furniture

Door Furniture Only Deliveries

Door Deliveries - including Door Furniture

Door Furniture Only Deliveries

Door Deliveries - including Door Furniture

Door Furniture Only Deliveries

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