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Delivery Information - only for purchases made online via our website or by our telephone Customer Contact Centre team.
Due to the overwhelming success of our current sale promotion, our warehouse teams are extremely busy and operating at full capacity to process the high volume of orders.
As a result, our current delivery timeframe is 7 to 10 working days.
Please rest assured that we are working diligently to clear the backlog as quickly as possible, and our teams are committed to delivering your order promptly and ensuring an excellent customer experience.
We offer a delivery service with nationwide coverage and usually deliver using our own vehicles and staff - beyond our fleet’s range we use the Palletways network to make kerbside palletised deliveries.
Doors and frames are bulky, awkward things to handle, our drivers are trained to move them in a safe and professional way, they are always grateful for help on site but will not be able to negotiate stairs or unsafe surfaces even with a helping hand.
Delivery is to the ground floor only if being delivered on our own vehicles, or kerbside only for courier deliveries, and you will be asked to check and sign the Delivery Note to confirm the correct number of items have been delivered. We allow 3 working days for the detailed checking of goods and expect any concerns to be communicated to us within that period and critically before items are adjusted or installed.
Our delivery charges are detailed below based on geographic area.
Once an order has been received by us, you will be sent an order confirmation email.
Your order will then be checked by one of our Door Experts, who will usually contact you within 2 working days of placing your order to arrange delivery with you.
If you have ordered goods which are out of stock at the time you place your order, our Door Experts will let you know the approximate date when the out-of-stock items are expected to arrive in stock. We will then contact you to arrange a suitable delivery date for you.
The total typical lead-time from placement of order to delivery of goods on our standard service is 7 to 10 working days for all deliveries, however, many orders are satisfied quicker than this.
Typically, our courier deliveries do not take place on the weekend.
We operate a mainland UK delivery service.
Orders for customers outside of mainland UK can be catered for, however it is the responsibility of the customer to organise the transportation of their chosen goods from our Distribution Centre to the designated delivery address/country. In addition to this we also, as a rule, do not deliver to the following postcodes: BT, GY, HS, IM, JE, ZE & PO30 - PO41.
Should you order items that are currently out of stock, on a short lead time or bespoke/made-to-order, we will ship all of your items, once in stock, within a single delivery as standard. In some instances items within an order may be in stock, should you require these earlier than the outstanding balance of the order an additional delivery charge will become payable. Please speak to a Door Expert for further clarification or to arrange extra deliveries.
Working days with regard to deliveries are defined as Monday to Friday, with the exception of Bank or public holidays and the Christmas period.
Our Door Experts are always on hand to help with any questions or queries you may have about any of our products. You can contact us using the methods below.
