Deliveries

Our Delivery Service

Delivery Information - only for purchases made online via our website or by our telephone Customer Contact Centre team.

We offer a delivery service with nationwide coverage and usually deliver using our own vehicles and staff - beyond our fleet’s range we use the Palletways network to make kerbside palletised deliveries.

Doors and frames are bulky, awkward things to handle, our drivers are trained to move them in a safe and professional way, they are always grateful for help on site but will not be able to negotiate stairs or unsafe surfaces even with a helping hand.

Delivery is to the ground floor only or for priority dispatch deliveries to kerbside only, and you will be asked to check and sign the Delivery Note to confirm the correct number of items have been delivered. We allow 3 working days for the detailed checking of goods and expect any concerns to be communicated to us within that period and critically before items are adjusted or installed.

Our delivery charges are detailed below based on geographic area.

WHAT HAPPENS ONCE I PLACE MY ORDER?

Once an order has been received by us, you will be sent an order confirmation email.
Your order will then be checked by one of our Door Experts, who will contact you within 4 working hours of placing your order to arrange delivery with you.
If you are ordering goods which are out of stock at the time you place your order, our Door Experts will let you know the approximate date when the out-of-stock items will be expected to arrive.

Your order will not be processed until confirmation from yourself has been received. Any monies paid for out of stock items will only be reserved and not taken until confirmation from the customer is received and not stock will be reserved. 

We endeavour to prepare & package all stock product orders within a maximum of 48 hours after receiving notification. The total typical lead time from placement of order to delivery of the goods is 7 to 10 days, however many orders are satisfied quicker than this.

STANDARD DELIVERIES

The total typical lead-time from placement of order to delivery of goods on our standard service is 7 to 10 working days for all deliveries, however many orders are satisfied quicker than this.

PRIORITY DISPATCH SERVICE

Typically, our deliveries take place 7 to 10 days after booking. If you require an urgent delivery and your product is in stock, consider our Priority dispatch service.

For a small additional charge, our team will prioritise your order and contact you to confirm if it will be carried by a courier (kerbside only service) or on one of our own vehicles. We will endeavour to dispatch to our carriers in 48hrs.

As a rule, after dispatch, delivery will be 1 to 3 working days, but this will be confirmed by the team, so you can plan for the actual delivery date they negotiate on your behalf. Typically, our courier deliveries do not take place on the weekend.

WEEKEND DELIVERIES

Typically, our courier deliveries do not take place on the weekend.

WORKING DAYS

Working days with regard to deliveries are defined as Monday to Sunday, with the exception of Bank or public holidays and the Christmas period.

NATIONWIDE DELIVERY

We operate a mainland UK delivery service.

WILL YOU DELIVER OUTSIDE OF MAINLAND UK?

Orders for customers outside of mainland UK can be catered for, however it is the responsibility of the customer to organise the transportation of their chosen goods from our Distribution Centre to the designated delivery address/country. 

In addition to this we also, as a rule, do not deliver to the following postcodes: BT, GY, HS, IM, JE, ZE & PO30 - PO41.

DELIVERY OF OUT OF STOCK OR BESPOKE ITEMS?

Should you order items that are currently out of stock, on a short lead time or bespoke/made-to-order, we will ship all of your items, once in stock, within a single delivery as standard. In some instances items within an order may be in stock, should you require these earlier than the outstanding balance of the order an additional delivery charge will become payable. Please speak to a Door Expert for further clarification or to arrange extra deliveries.

WHAT HAPPENS IF I NEED TO RETURN AN ITEM?

Please refer to our RETURNS POLICY for more information.