We offer a lifetime guarantee against manufacturing defects such as warping, twisting or splitting so long as the door is installed, stored, treated and maintained exactly according to our terms and conditions.

The guarantee applies to the original owner of the property at the time the doors are purchased and fitted or transferred to the first owner of a new-build or refurbished property. The guarantee is not transferable to another/subsequent owner.

The guarantee period is effective from the date of sales invoice.

The guarantee applies to any invoice dated 14th July 2020. Any product purchased before this time is covered by our previous guarantee of 5 years.

We guarantee to replace or repair manufacturing and materials defects that have occurred despite the door being properly treated and maintained, if a replacement door is no longer available, we will credit to a value not exceeding the original purchase price. The guarantee does not cover Labour or refinishing costs.

We guarantee against the failure of the factory pre-finish (beyond normal wear and tear) on our Todd Doors Engineered Interior Doors for one year, subject to compliance with our Terms & Conditions of Sale.

What This Guarantee Does Not Cover

• Any fading or discolouration of materials, due to exposure to direct or indirect sunlight, nor fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly to doors within the property.
• Warping, bowing, cupping or twisting that does not exceed 6mm in the plane of the door itself. For clarification, if you were to hold a straight edge along the full length of the door, any deviation of the door away from that straight edge, either straight along the length of the door or diagonally across it, of up to and including 6mm, would not be considered a defect in accordance with BSEN1530.
• Problems due to misuse, abuse, moisture penetration or failure to follow the Finishing, Care & Maintenance Instructions or as a result of any cause beyond our control (e.g. fire, flood, extremes of temperature, acts of nature, and acts of third parties outside of our control).
• Bow or misalignment in the frame or jamb in which the door panel is hung.
• Incidental or consequential damages to include but not limited to: cost of labour for installation, removal or refinishing of the replacement door or component.
• Slight expansion or contraction due to varying environmental conditions, panel movement (shrinkage) of 6mm or less due to temperature and humidity change.
• Black / dark staining or delamination of veneer due to moisture ingress.
• General wear and tear.