Lifetime Guarantee

Todd Doors Lifetime Guarantee

Due to the continued confidence that our Todd Doors Engineered Interior Doors will be free from defects, we will guarantee our workmanship and materials for the lifetime of the original owner – so long as the doors are treated and maintained as instructed.

The guarantee period is effective from the date of sales invoice.

The guarantee applies to any invoice dated 14th July 2020. Any product purchased before this time is covered by our previous guarantee of 5 years.

The guarantee applies to the owner of the property at the time the doors are purchased and fitted, or transferred to the first owner of a new-build or refurbished property.

The guarantee is not transferable to another/subsequent owner.

We guarantee against total failure of the factory pre-finish on our Todd Doors Engineered Interiors Doors for one year, subject to installation in line with our instructions as detailed above (and compliance with our Terms & Conditions of Sale).

What This Guarantee Does Not Cover

• Any fading or discolouration of materials, due to exposure to direct or indirect sunlight, nor can we accept any responsibility for fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly to doors within the property.
  
  
• Warping or bowing that does not exceed 6mm in the plane of the door itself. For clarification, if you were to hold a straight edge along the full length of the door, any deviation of the door away from that straight edge, either straight along the length of the door or diagonally across it, of up to including 6mm, would not be considered a defect – this is an industry standard.
  
  
• Problems due to misuse, abuse, failure to follow the Finishing, Care & Maintenance Instructions or as a result of any cause beyond our control (e.g. fire, flood, extremes of temperature, other acts of nature, and acts of third parties outside of our control).
  
  
• Problems related to improper finishing and/or the use of an inappropriate product on any/all surfaces (front and back) and edges (top, bottom, and sides) of the door.
  
  
• Bow or misalignment in the frame or jamb in which the door panel is hung.
  
  
• Incidental or consequential damages to include but not limited to: cost of labour for installation, removal or refinishing of the replacement door or component.
  
  
• Slight expansion or contraction due to varying environmental conditions, panel movement (shrinkage) of 6mm or less due to temperature and humidity.
  
  
• Black or dark staining of the timber due to moisture ingress which commonly occurs in Oak Timber products.
  
  
• General wear and tear.

Our Door Experts are always on hand to help with any questions or queries you may have about any of our products. You can contact us using the methods below.