Below you will find our Finishing, Care and Maintenance Guidelines for our Engineered Internal and Engineered External Doors. These guidelines provide essential information on the correct finishing, care and ongoing maintenance required to help ensure your doors remain in excellent condition and continue to perform throughout their service life.

Following these recommendations will help protect your investment, maintain the appearance and performance of your doors, and ensure that the requirements of your door guarantees are fully met.

Please read these guidelines carefully in conjunction with our Terms & Conditions of Sale, which can be found within our brochure, on our website.

Todd Doors takes pride in sourcing the very best products to cater for the widest range of tastes. The Timber used all comes from sustainable forests and the majority of products are either FSC or PEFC certified.

An Engineered Interior door will be constructed typically using a combination of man-made and natural materials and relies upon being installed, finished and maintained correctly to maximise its longevity.

PRESERVING CRAFTSMANSHIP

A timber door is most at risk from failure when exposed to extremes of heat or humidity. In properties where walls have been freshly plastered or floors screeded it is important to wait until the moisture levels have normalised.

If a door is installed in a damp or newly plastered room, it is possible for the components that make up the door to absorb moisture and swell at different rates and in turn crack or split. This would most commonly happen along the line where the lipping of the door joins the face but can also happen in a variety of places on a door.

In much the same way, if the door is positioned in areas of extreme heat such as close to a radiator, in a boiler room or cupboard containing a hot water cylinder, in a utility room or wet room for example, consideration for how the door may react should be given.

Doors that are fitted in these or similar situations would not be covered by our guarantee should they fail.

MAKING ALTERATIONS AND INSTALLING YOUR DOOR.

Installation of non fire rated doors should be carried out by a competent installer in line with BS8000.

Fire door installation should be carried out in line with BS8214

Nearly all of our doors contain “lippings” on the edges, which are made from solid wood. The lippings enable you to trim the door to make it fit most openings. The maximum that each door or “leaf” can be trimmed is dependent on the type of door, size of lipping and how the door has been constructed.

Trimming allowances for standard doors and specific information that applies to fire rated door trimming tolerances is available on our website product pages.

Installing a fire rated engineered interior door isn't the same as hanging a normal door. It is a complex procedure requiring detailed understanding and should be fitted by a competent installer. Failure to fit a fire door correctly will compromise the doors performance and ultimately property and lives will be at risk. Your building control officer will check for compliance of the door itself and, also the way it is fitted, and the components used in fitting.

FINISHING AND MAINTAINING YOUR DOOR

Please be aware that we offer our doors in a variety of states of finish:

Unfinished - left in a ‘bare’ state, ready for the end user to apply either a paint or stain finish.

Primed – supplied coated with a basic one or two coats of primer, but in need of further preparation (sanding, caulking and filling) and undercoating before any final or top coats are applied by the end user.

Pre-Finished - generally fully finished in either a spray lacquered or painted state, leaving the end user very little to do post installation.

After installation unfinished and primed doors must have their final coats of finish applied and with ALL doors, irrespective of what level of finish they have been sold with, all four edges must be sealed and finished to prevent moisture ingress and egress.

Levels of ongoing maintenance will vary depending on the degree of usage and location in which a door has been installed. If you are unsure how to re-finish or maintain your door in years to come, we would suggest that you have the door inspected by a qualified decorator and seek their advice and guidance.

GUARANTEE

Due to our confidence that our Todd Doors engineered interior doors will be free from defects, we will guarantee our workmanship and materials for the lifetime* of the original owner – so long as the doors are treated and maintained as instructed.

We guarantee against failure of the factory pre-finish on our Todd Door Engineered Interior Doors for one year subject to installation in line with our instructions as detailed above (and compliance with our Terms & Conditions of Sale). Please see our Lifetime Guarantee for further information.

*For purchases after 14 July 2020

HOW TO GET ASSISTANCE

If you have a problem with your Todd Doors Engineered Interior Door, immediately upon discovery contact our Customer Service Team:

Email: [email protected]

Telephone: 0808 164 0072

In writing: Customer Services, Todd Doors Ltd, 28 Soothouse Spring, St Albans AL3 6PF

We can respond quickly and efficiently if you provide us with the date of purchase, your order or invoice number, how to contact you and a description of the problem and the product, including photographs.

WHAT WE WILL DO

We will investigate your claim and take appropriate action within 30 days of receipt of notification (but normally much quicker). We may request to visit site and inspect the door as part of our investigation. If it is suspected that our product does not have a defect covered by the warranty, we may charge an upfront inspection fee for an onsite inspection that is required or requested by you to cover our labour and travel costs.

If it is determined that there is a defect, the inspection fee will be refunded, and we will either arrange to repair the door on-site, offer an allowance in compensation or supply a replacement

If we are unable to provide a replacement and repair is not practical or cannot be made within a suitable timeframe, then we will refund the original purchase price.

WHAT THIS GUARANTEE DOES NOT COVER

• Any fading or discolouration of materials, due to exposure to direct or indirect sunlight, nor fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly to doors within the property.
• Warping, bowing, cupping or twisting that does not exceed 6mm in the plane of the door itself. For clarification, if you were to hold a straight edge along the full length of the door, any deviation of the door away from that straight edge, either straight along the length of the door or diagonally across it, of up to and including 6mm, would not be considered a defect in accordance with BSEN1530.
• Problems due to misuse, abuse, moisture penetration or failure to follow the Finishing, Care & Maintenance Instructions or as a result of any cause beyond our control (e.g. fire, flood, extremes of temperature, acts of nature, and acts of third parties outside our control).
• Bow or misalignment in the frame or jamb in which the door panel is hung.
• Incidental or consequential damages to include but not limited to: cost of labour for installation, removal or refinishing of the replacement door or component.
• Slight expansion or contraction due to varying environmental conditions, panel movement (shrinkage) of 6mm or less due to temperature and humidity change.
• Black / dark staining or delamination of veneer due to moisture ingress.
• General wear and tear.

Todd Doors takes pride in sourcing the very best products to cater for the widest range of tastes. Our external doors are engineered for strength and stability.

An Engineered external door will be constructed typically using a combination of man-made and natural materials and relies upon being installed, finished and maintained correctly to maximise its longevity.

A timber door or frame is a natural product and relies upon being well maintained to maximise its longevity and to ensure that it looks good for many years. In some exposed environments, a timber door may not be suitable.

PRESERVING CRAFTSMANSHIP

Installing your door in an appropriate location and protecting it with a porch

The placement of your Todd Door Engineered Timber Exterior Door is a major factor in its longevity and maintenance requirements.

An open porch will give additional protection to your door and is recommended however the most important protection comes from the quality and maintenance of the finish applied. Inspect and maintain the finish regularly dealing damaged areas promptly.

In some situations such as coastal areas, South, South East and South West facing locations where exposure to long periods of direct sunlight or driving rain are common, the exposure can be too extreme for a timber door (regardless of whether a porch is fitted or not). Doors would be susceptible to performance problems, such as rapid finish deterioration, colour fading, wood splitting, warping, moulding shrinkage, wood joint separation and water penetration between the mouldings, panels and glass. Therefore, doors used in applications with these exposures cannot be covered under our warranty. In these instances, we would recommend that you purchase a composite GRP or PVC door from a reputable merchant.

MAINTAINING YOUR DOOR

You will need to perform periodic maintenance which may include (but is not limited to) either touching up affected areas or fully re-coating a door, trimming swollen wood products, and periodic hardware oiling or polishing.

Required maintenance frequency will vary depending on environmental conditions in your area and the level of protection, such as the provision of a porch or the orientation of the installation.

Please note that failing to maintain the finish of your door will void the guarantee.

MAKING ALTERATIONS AND FITTING YOUR DOOR

Installation should be carried out by a competent installer in line with BS8213/4.

If you are fitting a Todd Door Engineered Timber Exterior Door into an existing frame and the door leaf requires trimming, the maximum that the door can be trimmed from each of the four sides is 15mm. Trimmed edges must be re-finished and treated appropriately. Failure to do so will void the guarantee.

GUARANTEE

Todd Doors Pre-Finished Oak Engineered Exterior Doors

We guarantee that our Todd Doors Oak Engineered Timber Exterior Doors will be free from defects in materials or workmanship from the date of purchase for a period of five years, so long as it is maintained and protected as instructed.

We guarantee against failure of the factory pre-finish on our Todd Doors Pre-Finished Oak Engineered Exterior Doors for one year subject to installation in line with our instructions as detailed above (and compliance with our Terms & Conditions of Sale).

Todd Doors Hardwood Primed Engineered Exterior Doors

We guarantee that our Todd Doors Hardwood Primed Engineered Exterior Doors will be free from defects in materials or workmanship from the date of purchase for a period of five years, so long as it is maintained and protected as instructed (and compliance with our Terms & Conditions of Sale).

Todd Doors Pre-Finished Engineered Exterior French Doors

We guarantee that our fully finished Engineered Exterior French Doors will be free from defects in materials or workmanship from the date of purchase for a period of five year, so long as they are maintained and protected as instructed (and compliance with our Terms & Conditions of Sale).

We guarantee against failure of the factory pre-finish on our Todd Doors Pre-Finished Engineered Exterior French Doors for one year subject to installation in line with our instructions as detailed above (and compliance with our Terms & Conditions of Sale).

HOW TO GET ASSISTANCE

If you have a problem with your Todd Door Engineered Timber Exterior Door, immediately upon discovery contact our customer service team:

Email: [email protected]

Telephone: 0808 164 0072

In writing: Customer Services, Todd Doors Ltd, 28 Soothouse Spring, St Albans AL3 6PF

We will investigate your claim and take appropriate action within 30 days of receipt of notification (but normally much quicker). We may request to visit site and inspect the door as part of our investigation. If it is suspected that our product does not have a defect covered by the warranty, we may charge an upfront inspection fee for an onsite inspection that is required or requested by you to cover our labour and travel costs.

If it is determined that there is a defect, the inspection fee will be refunded, and we will either arrange to repair the door on-site, offer an allowance in compensation or supply a replacement

If we are unable to provide a replacement and repair is not practical or cannot be made within a suitable timeframe, then we will refund the original purchase price.

WHAT THIS GUARANTEE DOES NOT COVER

• Any fading or discolouration of materials, due to exposure to direct or indirect sunlight, nor fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly to doors within the property.
• Warping, bowing, cupping or twisting that does not exceed 6mm in the plane of the door itself. For clarification, if you were to hold a straight edge along the full length of the door, any deviation of the door away from that straight edge, either straight along the length of the door or diagonally across it, of up to and including 6mm, would not be considered a defect in accordance with BSEN1530.
• Problems due to misuse, abuse, moisture penetration or failure to follow the Finishing, Care & Maintenance Instructions or as a result of any cause beyond our control (e.g. fire, flood, extremes of temperature, acts of nature, and acts of third parties outside of our control).
• Bow or misalignment in the frame or jamb in which the door panel is hung.
• Incidental or consequential damages to include but not limited to: cost of labour for installation, removal or refinishing of the replacement door or component.
• Slight expansion or contraction due to varying environmental conditions, panel movement (shrinkage) of 6mm or less due to temperature and humidity change.
• Black / dark staining or delamination of veneer due to moisture ingress.
• General wear and tear.