Click & Collect

Click & Collect

PLEASE NOTE: Click and Collect pick up from our London Collection Centre will be unavailable from 12:00pm Thursday 10th October - Sunday 13th October due to improvements taking place in the warehouse. Click and Collection will resume on Monday 14th October 8:00am. Thank you for your co-operation.

With Click and Collect at Todd Doors, simply order online or through a showroom and pick up your order at a time that suits you.
We offer two collection centres across the UK to click and collect your orders - we'll keep you updated on your order status throughout the process.

London Collection Centre

Unit 6 Northolt Trading Estate
Belvue Road
Northolt
UB5 5QS
0800 633 5050

Collection Centre Opening Times:
Monday - Friday: 8:00 am - 5:00 pm
Saturday: 9:00am - 5:00pm
Sundays & Bank Holidays: Closed

When you get here:
Enter the yard area to the right-hand side of the building and park to the left of the gates. Please park carefully and be aware of forklifts and HGVs that may be operating. Do not attempt to enter through the warehouse shutters.

Enter the Customer Collection Centre lounge via the double doors to the left of the large shutters, and one of the Door Experts will organise the loading to your vehicle.

Parking:
Parking is available outside the collection centre for easy loading/unloading.

Bournemouth Showroom

2 Dominion Road
West Howe Industrial Estate
Bournemouth
BH11 8LH
01202 570111

Collection Centre Opening Times:
Monday - Friday: 8:00 am - 4:45 pm
Saturday: Closed
Sundays & Bank Holidays: Closed

When you get here:
Head into our Bournemouth Showroom where a member of staff will assist with your Click and Collect order.

Parking:
Parking is available outside the Bournemouth Showroom for easy loading/unloading.

Click and Collect Benefits

Cheaper alternative to delivery
Beat the delivery fee - our Click and Collect service is free for all customers.

Convenient for you
No need to wait for the delivery to arrive - collect your order when it suits you.

Get your products quickly

With our Click and Collect service, items can be made available in as little as 2 hours*. We'll send you a handy notification when your items are ready to collect.

FAQs

Which stores offer a Click and Collect service?
We currently offer two locations that offer a click-and-collect service.
London (Northolt) and Bournemouth.

How long do I have to pick up my order in-store?
We will store your order for up to 4 weeks after they become available for collection. After this, we charge a storage fee of £10 per week until your order has been collected.

What time can I collect my order in-store?
Once you have been notified your order is ready for collection, you can collect it during the hours detailed below:

London Collection Centre:
Monday - Friday: 8:00 am - 5:00 pm
Saturday: 9:00 am - 5:00 pm

Bournemouth Showroom:
Monday - Friday: 8:00 am - 4:45 pm

Please do not attempt to collect your order until you have received confirmation.

What do I need to bring with me when I collect my order from in-store?
When your order is ready for collection, please bring a copy of your order with you to collect your goods.

Can I get someone else to collect my order in-store for me?
Yes, someone else can collect your order if they have a copy of your order confirmation or the following details:

• Your name
• Your billing address
• Your email address
• Your phone number

Will I be charged for collecting my order in-store?
No, our Click and Collect service is free for all customers.

*depending on stock levels. There may also be a small wait for us to transfer your doors to your chosen location.