Returns & Refunds

Faulty Product
In the unlikely event that a product delivered by us or one of our approved carriers is faulty, we will either exchange the item or provide a full refund, provided we are notified of the fault in writing within 30 days of delivery. To report a fault, please email [email protected] with as much detail as possible (including images, if available), and include your original web order or sales order number.
Damaged Product
In the unlikely event that a product arrives damaged, we will exchange the item or issue a full refund, including delivery charges, provided we are notified in writing within 3 working days of delivery. To report damage, please email [email protected] with detailed information about the issue (and images, if possible), along with your original web order or sales order number.

In the event that you wish to return a Todd Doors product that is not faulty or damaged, we will provide you with a refund for the value of the product(s) less a 15% restocking fee, once they have been returned to our warehouse and inspected. Any delivery charge is not refundable.
All return requests must be sent by email to [email protected]. We can arrange for our approved carrier/one of our vehicles, to collect the product(s) from you on a mutually convenient date. This service carries a minimum charge of £65.00 inclusive VAT; however, this may be significantly more dependent on your location.
You will be responsible for the safe packaging and loading of the items to prevent damage in transit. We recommend reusing the materials that were used to make the delivery. All refunds will be processed within 30 days of the date of notification to us and after the goods have been received, checked and accepted for return.

In the event that you wish to exchange a Todd Doors product, we will be happy to help. Providing the goods you wish to return have not been worked on and are in unused condition and original packaging. We will create a new order and take payment for the revised required goods to be delivered to you, and arrange collection of the original goods for the same delivery slot.

Once a bespoke order has been placed with full payment being made, made-to-measure, custom-made or bespoke items which are identified as (BESPOKE) (MADE-TO-MEASURE (CUSTOM-MADE) on both the product pages and receipt are non-cancellable and non-refundable once an order has been confirmed, and cannot be amended unless by mutual agreement.
Read more about our Returns Policy.