In the unlikely event that a product arrives damaged, we will exchange the item provided we are notified in writing within 3 working days of delivery.

Please Note: By fitting, finishing or making any alterations, the doors will be deemed to have been accepted as supplied. No claims relating to damage will be entertained on any product that has been altered in ANY way. It is up to YOU, the customer to check the goods NOT the person fitting the products.

To report damage, please contact your Door Expert in the first instance with detailed information about the issue (and images, if possible), along with your order number and they will be more than happy to help. If you unable to reach your Door Expert then please email [email protected].

In the unlikely event that a product becomes faulty during its guarantee period we will be happy to assist. To report a fault, please email [email protected] with as much detail as possible, including images and your order number to allow our customer service team to process your claim.

In the event that you wish to return a Todd Doors product that is not faulty or damaged, we will be happy to help, provided the items are unused, in their original packaging and are in re-saleable condition.

In the event that you wish to exchange a Todd Doors product, we will be happy to help. Providing the items are unused, in their original packaging and are in re-saleable condition, and delivered no more than 56 days ago. We will create a new order and take payment for the revised required goods and a delivery/collection fee. We aim to deliver and arrange the collection of the original goods within the same delivery slot, where possible.   

We will provide you with a refund for the value of the product(s) returned during the exchange, once they have been returned to our warehouse and inspected. Any applicable delivery charges are not refundable.

Please Note: If your area is serviced by an approved carrier, it is likely that this will be a kerbside-only service. The doors will be required to be placed on a pallet, and you will be responsible for the safe packaging and loading of the items to prevent damage in transit. We recommend reusing the materials that were used by us to make the delivery. It is possible that the collection and delivery of goods will take place at different times.

Once a bespoke order has been placed with full payment being made, made-to-measure, custom-made or bespoke items which are identified as (BESPOKE) (MADE-TO-MEASURE) (CUSTOM-MADE) on both the product pages and receipt are non-cancellable and non-refundable. Once an order has been confirmed and final factory sign-off has taken place, you order cannot be amended unless by mutual agreement.