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Keeping in Touch

After you order has been placed with us you will be contacted by email and/or phone to arrange delivery or to update you on your order status.


Below is a list of ways that we may well get in touch with you.


Updates from Todd Doors

Confirmation Email

This email is to confirm that we have received your order and have begun processing it.

Phone Call

As soon as you order has been entered on to our system, one of our Online Door Experts will contact you to verbally confirm your order and to book delivery.

Ratings & Reviews Email

On completion of your order we will invite you, via Feefo - an independent review company, to review the products that you have bought and the service that you experienced.


Updates from a Third Party

Phone Call

Should you order be to a Zone 2 - 5 delivery area (find out more) then the delivery will normally be handled by a third party courier service. They may contact you regarding your delivery.