INFORMATION FOR OUR CUSTOMERS
SADLY, OUR SHOWROOMS ARE TEMPORARILY CLOSING
We have done our very best to keep our showrooms open as long as possible because we know there are many people looking to finish projects that they’ve already started. Due to the situation with Coronavirus, we’re very sad to have to let you all know that we’ll be temporarily closing all Todd Doors showrooms from the end of the day on Monday 23 March 20.
We may well be closing our showroom doors but you can still browse our website and shop online – in fact, we are currently in the process of upgrading our website, so watch this space!
Please take care of yourselves, and your loved ones during this difficult time and we look forward to seeing you back in one of our showrooms when the time is right to re-open them.
If you wish to be updated as to when our showrooms are back open, simply enter your email address below and then click "Subscribe".
LAST UPDATED: 24/03/20 10:47AM
Why are you closing your showrooms?
We have done our very best to keep our showrooms open as long as possible because we know there are many people looking to finish projects that they’ve already started. Unfortunately it is clear that in order for us to support our Governments advice regarding Social Distancing, it is no longer feasible, nor responsible, to keep our showrooms open.
How long do you expect your showrooms to be closed for?
We simply don't know at the moment. The situation is rapidly changing and we will continue to follow, and support, the Governments and Public Health England's advice.
Can I still order online?
Yes you can! In fact we are also currently working on a new and improved website for you to browse and buy from.
Can I still Click & Collect?
Unfortunatley not. As a result of the recent announcement from our Government and Public Health England, we have now made the decision to temporarily suspend all Collections and our Click & Collect facility.
Can I still speak to one of your Door Experts?
Yes you can! Our Online Door Experts will still be available to provide you with the support and advice that you need. Please feel free to call them on 0800 633 5050 or alternatively talk with them via the LiveChat facility on our website.
What will happen if I have a query or complaint?
We are still going to be operating a scaled down version of our Customer Service Team. Please allow them extra time to deal with your enquiries during this difficult period.
What about your deliveries and collections?
We are still delivering from both our Central Distribution Centre in West London and from our Southcoast Warehouse in Bournemouth but at reduced capacity. Collections and our Click & Collect facility are temporarily suspended as are our 48 hour delivery options.
Are deliveries running on time?
Working within the advice given by the Government and Public Health England, we are trying our best to fulfil as many of our delivery commitments as possible. Most deliveries are currently on time but this may change. We will contact customers who are affected on a case-by-case basis – more significant updates will be posted on this page.
What is the earliest possible delivery date?
As we prioritise orders already received, new orders/deliveries will be scheduled from week commencing 20th April 2020 when we hope, based on current information as of 24/03/20, that we will running a more complete delivery schedule – we apologies for this unavoidable interruption to our service.
Are there any restrictions to your delivery service?
Yes. In order to ensure that we can operate in the most efficient way possible, we are only going to be accepting orders that can be delivered on our own delivery vehicles (standard delivery only - 48hr option suspended) which cover the following postcodes: AL, B, BA, BH, BN, BR, BS, CB, CM, CO, CR, CT, CV, DA, DE, DT, DY, E, EC, EN, EX, GL, GU, HA. HP, IG, KT, LE, LU, ME, MK, N, NG, NN, NW, OX, PE, PO, RG, RH, RM, SE, SQ, SL, SM, SN, SO, SP, SS, SW, TA, TN, TW, UB, W, WC, WD, WR, WS, WV.
For ironmongery only orders, we are still able to offer full UK delivery inline with availability of the DPD delivery service. More information about their service can be found here.
Should I be concerned about touching an order I have received or collected?
Public Health England have said that there's no current evidence to suggest that the virus can be transmitted from packages.
What if I'm self isolating or do not wish to come into contact with a Delivery Driver?
If you'd rather not come into contact with a Driver, please let us know and we will try to accommodate any reasonable requests, where possible. If you are self isolating, please let us know and we will rebook your delivery for at least 14 days later.
What if I'm self isolating and I need to return a product?
If you have been unable to return a product due to self isolation restrictions, we will honour a late return so long as it meets with our Returns Policy, and is subject to a valid proof of purchase such as a receipt or delivery note.
I'm a Trade Customer, is your Trade Accounts Team still available?
Yes they are! We will be operating a scaled back department to support our Trade business accordingly. Our remote/field based representatives will however not be making customer face-to-face calls during this period.