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Deliveries


OUR DELIVERY SERVICE

Delivery Information– only for purchases made online via our website or by our telephone Websales team.

We offer a delivery service with nationwide coverage and usually deliver using our own vehicles and staff - beyond our fleet’s range we use the Palletways network to make kerbside palletised deliveries.

Doors and frames are bulky, awkward things to handle, our drivers are trained to move them in a safe and professional way, they are always grateful for help on site but will not be able to negotiate stairs or unsafe surfaces even with a helping hand.

Delivery is to the ground floor only or for palletised deliveries to kerbside and you will be asked to check and sign the Delivery Note to confirm the correct number of items have been delivered. We allow 3 working days for the detailed checking of goods and expect any concerns to be communicated to us within that period and critcally before items are adjusted or installed.

Our delivery charges are detailed below based on geographic area.


WHAT HAPPENS ONCE I PLACE MY ORDER?

Once an order has been received by us, you will be sent an order confirmation email. Your order will then be checked by one of our Door Experts, who will contact you within 48 hours of placing your order to arrange delivery with you. If you are ordering goods which are out of stock at the time you place your order, our Door Experts will let you know the approximate date when the out of stock items will be expected to arrive. We endeavor to prepare & package all stock product orders within a maximum of 48 hours after receiving notification. The total typical leadtime from placement of order to delivery of the goods is 7 to 10 days, however many orders are satisfled quicker than this.



 


NATIONWIDE DELIVERY

We operate a mainland UK delivery service.



WILL YOU DELIVER OUTSIDE OF MAINLAND UK?

Orders for customers outside of mainland UK can be catered for, however it is the responsibility of the customer to organise the transportation of their chosen goods from our Distribution Centre to the designated delivery address/country. Please contact one of our Door Experts for further information. 

In addition to this we also, as a rule, do not deliver to the following postcodes:

BT, GY, HS, IM, TR21, TR22, TR23, TR24, TR25 & ZE.

Should your delivery address fall into one of these postcode area, please do contact one of our Door Experts who may be able to help you further.



FREE OF CHARGE DELIVERIES?

As a company our goals are to offer our customers exceptional value for money with a Price Match Guarantee plus an unrivalled customer shopping experience.

Now delivering in excess of 2,000 doors per week we believe that the shopping experience should contiune right the way through to your delivery so are making some very important changes to the services that we offer.

From the beginning of June 2016 we hope to have moved all of our non-fleet deliveries away from the industry standard kerbside pallet delivery to a far more professional, 2 man "white glove" delivery service.

As you can imagine this kind of service does come at an additional cost but feel that with our heavy subsidisation of this service and our ability to provide you with the most competitively priced doors in the market, you will be nothing short of delighted with your purchase and overall shopping experience. As a result of these changes we no longer offer a free of charge delivery service, simply a competively prices, professional, service to all of our UK Mainland customers.



DELIVERY OF OUT OF STOCK OR BESPOKE ITEMS?

Should you order items that are currently out of stock, on a short leadtime or bespoke/made-to-order, we will ship all of your items, once in stock, within a single delivery as standard. In some instances items within an order may be in stock, should you require these earlier than the outstanding balance of the order an additional delivery charge will become payable. Please speak to a Door Expert for further clarification or to arrange extra deliveries.



WHAT HAPPENS IF I NEED TO RETURN AN ITEM?

Please refer to our RETURNS POLICY for more information.